![]() I decided to disconnect with him and call Customer Support to get someone who knew Quickbooks Time. When he finally realized that he had messed up my files, he connected me with a second tier supervisor who basically told me I was going to have to just live with the mess they had made and manually fix it. I kept questioning if he knew what he was doing and he assured me that he did. The Intuit representative went through the steps of removing the Webconnect from one computer then adding it to my computer, but in the process, lost the connection to all of my customers, jobs and Service Items. Next time I'll know to call and ask for Quickbooks Time Customer Support. Since we have a Customer Service Account with Intuit, I thought I could call them and get help with this. I wanted to move my Web Connector for Quickbooks Time to a different computer. Support for Quickbooks Time and Quickbooks are NOT the same thing! Intuit should reissue Desktop Premier and apologize to it non profit customers. Intuit has betrayed its Quickbooks Desktop Premier customers. The online product is inferior and the conversion to it like pushing a rock up hill. Updating to the newer versions of Premier Desktop was always seamless. ![]() This was acceptable as the product was mature and functioned well. The desktop versions required purchasing updated versions every three years plus annual and monthly fees for the payroll. Intuit staff have been patient and have tried to be helpful but they are dealing with an inferior product and the conversion of data, particularly payroll, is faulty. ![]() The cost to our non profit to make this conversion is over $3,500 and the result is not up to the quality of the Desktop Premier. Our accountant has billed 45 hours over a 2 week period to get the program to almost work properly. The conversion to the Online Advanced has been an expensive nightmare. We have used Quickbooks Desktop Premier for 8 years with the add on payroll. Nothing but frustration and wasted time! If I could give zero stars I would.Ĭonverting Quickbooks Desktop Premier to online is a hot mess Intuit has no support at all if you have issues linking two lap tops together so that they can share the Quickbooks data file. Being a small company I do not have an "IT" department for tech issues. Well, in calling tech support to get support linking my two lap tops I was told that they do not have tech support for that issue and suggested that I contact an IT department from within my company. I was told that more than one person could be using desktop at the same time and the data would transfer over from one lap top from the other in a shared file. I finally switched back to Quickbooks desktop pro plus 2023 and bought a multi user license. I could not do payroll, pay an invoice or anything else. After eight days of frustration the only thing in Quickbooks online that I could do was enter a daily receipt manually. I had to call support multiple times and wait for call backs. The data did not transfer over correctly. I signed up for Quickbooks online from Desktop and encountered nothing but problems and wasted time. No tech support to link lap tops for multiuser mode of Quickbooks. I am just out of choices and will only have to suffer more I believe. But every agent has failed to solve this issue. I have already lost too much of time and energy by submitting my issue again and again and making complaints again and again. I do not know what I will have to do to resolve my issue and retrieve my company. Sometimes agents fail to verify me other times they sent my other customers email by error. On QBO online support agents request I have filled form for changing primary admin which I never wanted 3 times, just to get access to my company. Writing to the qbo agents online support and emails but the account is still locked out and they say it cannot be restored which I fail to understand. If there is a threat we simply change the password and continue. I have been using many accounts with others and never face such threat with my data. There were no security issues in the first place. I cannot login my account since 12th June 2023 Firstly I do not know why my account is on lock out when everything was working fine. ![]()
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